THE DETAILS, MADE CLEAR
Refund Policy
Effective 2026-10-21 · FOMO · Massachusetts, United States
Requesting a refund
Open Account → Orders, select the order and eligible unused tickets, and submit a reason. The standard self-service request window closes 24 hours before the event. A material event change can create a temporary exception shown with the event/order. If the refund feature is temporarily unavailable or you cannot access an order, contact support with your order reference; never send complete card details.
Review and escalation
Submitting a request does not guarantee approval. The organizer can review the request; unresolved requests are escalated to FOMO after seven days. You can track status in Orders. Used tickets are not eligible through the ordinary request flow; exceptional cases require administrative review.
Cancellations and substantial changes
Organizers must provide a reason when canceling or materially changing an event. Cancellation processing and attendee notifications are handled through the event management workflow. Eligible tickets affected by a substantial date, time or venue change may use the temporary refund window displayed with the notice. Contact support if an event is canceled and your order is unresolved.
Processing and admission
Approved refunds are returned through the original payment relationship. Selected tickets are blocked while the refund processes. Successful refunds invalidate admission; a failed refund is flagged for review and eligible tickets may be restored. Your bank determines when the credit appears. The amount and status shown for the refund are authoritative; a request alone is not confirmation of payment.
Transfers and external ticketing
A ticket transfer does not transfer the original payment or refund rights. Refund processing remains associated with the original purchase and payment method. For events purchased on an external ticketing site, use that provider’s refund process. Nothing in this policy limits rights that apply under law.
Questions or requests: dev.simaoa@gmail.com or contact support.